We can use artificial intelligence and its advanced algorithms, data analysis, machine learning, and generative AI technologies to help optimise operations. This will help make scheduling, route planning and maintenance more efficient and cost effective, enhancing safety and customer satisfaction. This will help make scheduling, route planning and maintenance more efficient and cost effective, enhancing customer satisfaction.
We explore the automation of processes such as check-in, baggage handling, security screening and airside operations, to help improve punctuality, efficiency and customer experience.
We trial new technologies that provide our customers with seamless and secure access to online digital services, while safeguarding their privacy and giving them more control over their personal data. This delivers a better customer experience and helps customers flow through the airport more easily and efficiently.
We see the opportunity for next generation processing such as quantum and edge computing to provide faster and more secure data processing for areas such as flight monitoring and customer experience management, as well as enhancing real time communication.